Claire Galt
•7/2/2026
ESTERO, Fla. (WINK) — A Southwest Florida grandmother who told WINK News more than $60,000 disappeared from her bank accounts says she has now gotten every dollar back.
After WINK News investigated Dagrosa's case and reached out to Citibank for answers, Dolores Dagrosa says the bank reimbursed the more than $60,000 that had been transferred out of her checking and savings accounts.
The reimbursement marks a major turnaround for Dagrosa, who said the missing money had upended her life.
She previously told WINK News the loss forced her to miss one of the most important moments in her family's life — meeting her new grandson, Leo, after his traumatic birth.
"He has black eyes, a traumatic birth, and I couldn't go because I didn't have enough money for the airfare, the hotel, because I had to worry about whether my bills would be paid," Dagrosa said in her original interview.
Dagrosa said she discovered the missing money after returning home from a trip celebrating her 40th wedding anniversary. She said she opened two emails showing someone named "Jada H" had received two wire transfers totaling more than $60,000 from her accounts.
She reported the transactions to Citibank within hours and filed complaints with the Lee County Sheriff's Office, the FBI, the Federal Trade Commission, the Florida Attorney General's Office and the Consumer Financial Protection Bureau. She also drove to Fort Lauderdale to meet with a Citibank manager in person.
As part of WINK News' reporting, WINK News contacted Citibank about Dagrosa's case. At the time, the bank said it was in direct contact with Dagrosa and would share details of its investigation with her once it was complete.
Now, Dagrosa says Citibank has restored the money to her accounts.
While she says she's relieved to have her savings back, she still wants answers about how someone gained access to her accounts in the first place. She maintains she never received a scam phone call and never knowingly shared her banking information.
While there is no evidence a phishing email was responsible for what happened in Dagrosa's case, retired FBI agent Richard Kolko says phishing remains one of the most common ways cybercriminals steal personal information.
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